Terms and Conditions
Terms and Conditions
The following terms and conditions apply to all bookings of services from First Aid Active Ltd.
If you have any questions relating to these terms and conditions, please contact us by phone, 0121 514 8891 between Monday to Friday 9.00 – 17:00 excluding bank and public holidays, or email (firstname.lastname@example.org).
These terms and conditions do not affect your statutory rights.
a. “Attendee” means a person who is booked to attend a Course.
b. “First Aid Active” means First Aid Active Ltd, a company registered in England and Wales with Companies House (12780550).
c. “Contract” means these terms and conditions, any application forms which are completed by the Customer and the booking confirmation issued by First Aid Active to the Customer.
d. “Course” means a first aid course, or any similar course organised and run by First Aid Active.
e. “Customer” means the purchaser of Services, being either an Organisation or an Individual, and, where the context so requires “Customer” also includes Attendees.
f. “DP Legislation” means all applicable laws and regulations relating to the processing of personal data and privacy including the General Data Protection Regulation (Regulation (EU) 2016/697), Data Protection Act 2018, and any statutory instrument, order, rule or regulation made thereunder.
g. “Group Course” means a Course booked by an Organisation, for the benefit of its staff or other members of the Organisation, and held at a location chosen by the Organisation.
h. “Individual” means a person who attends a Scheduled Course.
i. “Organisation” means a Customer which is a company, charity, organisation, or other group, including a family group, which books a Group Course or books places for Individuals on a Scheduled Course.
j. “Scheduled Course” means a Course held at First Aid Active premises or premises chosen by First Aid Active on which the public can book a place, and on which Organisations can book one or more places for their members or staff.
k. “Services” means all Courses, first aid products and any other related products or services supplied by First Aid Active
Payment and VAT
a. An Individual who books a place on a Scheduled Course must make payment at the time of booking.
b. An Organisation which book a Group Course, Including an Organisation which books places for Individuals on a Group Course will be issued with an invoice which the Organisation must pay in full before the Course start date.
c. First Aid Active reserves the right to withhold certificates until full payment has been cleared.
d. The Customer shall pay VAT on all fees at the prevailing rate.
Cancellations, Rescheduling and Substitution - General
a. First Aid Active may cancel or reschedule a Course at any time.
b. If First Aid Active cancels a Course, it will inform the Customer of this as soon as possible, and will give the Customer the option of attending the next available Course.
c. First Aid Active does not accept any responsibility for certificates which expire because of a cancelled Course.
d. Cancellations, requests to reschedule a Course or requests to substitute an Individual on a Scheduled Course can be made by phone (0121 514 8891) or email (email@example.com).
Cancellations by an Organisation of a Group Course or of places on a Scheduled Course
a. If an Organisation cancels a Group Course on giving less than 10 working days’ notice of cancellation before the Group Course start date, the Organisation shall pay the full course fee for the cancelled Group Course.
b. If an Organisation cancels bookings for Individuals on a Scheduled Course on giving less than 10 working days’ notice of cancellation before the Scheduled Course start date, the Organisation shall pay the full course fees.
Cancellations by an Individual
a. An Individual may cancel the booking of a place on a Scheduled Course within 10 working days of making the booking, starting on the day after the day on which the place on the Scheduled Course was booked.
b. An Individual may cancel a place on a Scheduled Course at any time up to 10 working days before the Course start date.
c. If an Individual cancels a booking under sub-clause 5(a) or sub-clause (b) above, First Aid Active will refund the fee.
d. If an Individual cancels a booking of a place on a Scheduled Course more than 14 calendar days after making the booking and the Scheduled Course is within 14 days of the date of cancellation, First Aid Active will not refund the fee.
Transfer of Individuals on Scheduled Courses
a. If an Organisation books places for Individuals on a Scheduled Course it may transfer one or more Individuals from one Scheduled Course to another Scheduled Course, once, without incurring a charge, provided that First Aid Active receives this request to transfer at least 10 working days before the initial Scheduled Course start date.
b. If an Organisation requests the transfer of Individuals from one Scheduled Course to another Scheduled Course fewer than 10 working days before the start of the initial Scheduled Course the Organisation must pay for both Courses, unless the Individual is ill and the Organisation submits a medical certificate to First Aid Active in respect of the ill Individual.
Details of persons attending Scheduled Courses
An Organisation which has booked a Scheduled Course must give details of the persons who will attend that Scheduled Course, not later than the start of the Scheduled Course.
Rescheduling of Group Course
a. An Organisation may reschedule a Group Course without charge, provided that the First Aid Active receives the request at least 10 working days before the start date of the initial Group Course.
b. If a request to reschedule a Group Course is received fewer than 10 working days before the Group Course start date, the Organisation will incur a charge of 50 per cent of the initial Group Course fee.
Course Timing and Booking Confirmation
a. Good time keeping throughout the Course is essential.
b. First Aid Active will email a booking confirmation to the booker which includes information about the start time of the Course.
c. If the booker does not receive a booking confirmation, it is the responsibility of the booker to contact First Aid Active either by phone (0121 514 8891) or email (firstname.lastname@example.org) to arrange for the booking confirmation to be re-sent.
d. If an Attendee fails to attend a Course because the booker did not receive a booking confirmation, the Customer must still pay the full cost of the Course.
e. It is the responsibility of the booker to ensure that the Attendee is fully briefed and made aware of these instructions about attendance, and all other Course requirements, before attending the Course.
f. First Aid Active will post certificates, invoices and receipts to UK addresses. If a Customer requires additional copies, whether sent by post or email, the Customer may be required to pay an additional fee for these.
g. If a Customer requires First Aid Active to send documentation outside the UK, the Customer may be required to pay an additional fee.
a. Attendees must attend and complete all aspects of the Course to qualify for certification.
b. The full cost of the Course will be charged for Attendees who arrive late or are absent from all or part of the Course. This applies even if the Attendee is refused admittance due to lateness.
Meeting the needs of Attendees
a. First Aid Active has an Equal Opportunities Policy.
b. To enable to ensure that all First Aid Active attendees are treated fairly and their requirements are fully met, the Customer must tell First Aid Active in advance of any special arrangements that an Attendee needs in order to enable the Attendee to participate fully in the training.
c. First Aid Active does not provide any specialist equipment and/or personnel such as signers or translators; however these can be sourced at the Customer’s own cost.
Attendee age, fitness and disposition
a. The duties of a first aider can be physically demanding. All Attendees must be:
i. physically able to provide colleagues with first aid, e.g. able to kneel on the floor and administer cardio pulmonary resuscitation, in line with the Health & Safety Executive’s (HSE) Approved Code of Practice,
ii. free from any condition that will affect their participation in the Course and their capability to carry out the duties of a first aider,
iii. reliable, with the necessary disposition and communication skills,
iv. able to cope with stressful and physically demanding emergency procedures,
v. easily reachable in the event of an emergency at work, and
vi. 16 years old or above.
b. Attendees who are unable to meet the above requirements or fail to meet the pre-set assessment criteria for the course will not be awarded a certificate and will not be able to act as first aiders in the workplace.
c. It is the responsibility of the Customer to select suitable persons to train to become first aiders in the workplace.
a. It is the responsibility of the Customer to ensure that Attendees attending a first aid re-certification Course hold proof of having a first aid at work certificate. If the certificate has passed its expiry date, it is the responsibility of the Customer to decide whether it is most appropriate for the Attendee to attend the re-certification Course.
b. If First Aid Active issues a certificate to an Attendee on successful completion of a re-certification Course and subsequently finds out that the Attendee did not complete the initial first aid at work training, the re-certification certificate will be invalid, regardless of the success of the Attendee at the re-certification Course.
Limitation of liability
a. Except in respect of death or personal injury caused by the negligence of First Aid Active, First Aid Active shall not be liable by reason of any representation (unless fraudulent) or implied warranty, condition or other term, or any duty at common law or under these Terms and Conditions, for any loss of profit or any indirect special or consequential loss, costs, expenses or other claims for compensation.
b. First Aid Actives entire liability to the Customer under or in connection with the Contract and the provision of Services shall not exceed the sum of twice the price paid by the Customer for the Services. Nothing in this paragraph is intended to exclude any liability on the part of First Aid Active for fraud.
a. The provisions of this clause 15 shall apply to any disclosure by the Customer of personal data, including any sensitive personal data; as such terms are defined by the DP Legislation.
b. In the application form for a Course, the Customer will give to First Aid Active the names, addresses telephone numbers and email addresses of the booker and Attendees, and details of any medical conditions that might affect the participation of an Attendee on a Course.
c. The personal data referred to in clause 15 (b) will be used by First Aid Active only for the purpose of Course administration.
d. First Aid Active shall have technical and organisational measures in place against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data held or processed by it, appropriate to the harm that might result from such unauthorised or unlawful processing or loss, destruction or damage to personal data and the nature of the personal data.
e. First Aid Active shall take all reasonable steps to ensure that staff that has access to personal data processed in connection with the Contract is reliable and properly trained.
f. First Aid Active shall not transmit personal data to a country or territory outside of the European Economic Area without ensuring that such data is afforded adequate protection as required by the DP Legislation.
g. First Aid Active shall notify the Customer as soon as possible and at least within 1 working day if First Aid Active believes any breach or unauthorised disclosure of personal information has occurred.
h. First Aid Active shall destroy all personal data relating to the Contract, using a secure method when it is no longer needed for the Services.
i. If First Aid Active discloses personal data to a third party pursuant to clause 15(b) above, First Aid Active will use its best endeavours to ensure that each body to which the personal data is disclosed process only in accordance with documented instructions and maintains equivalent measures and processes, including confidentiality obligations and security measures to comply with the DP Legislation.
j. Contact details supplied to First Aid Active will not be passed on to third parties.
How to find out what personal information First Aid Active holds about a Customer
a. The Customer can request details of the personal information that First Aid Active holds about the Customer under the Data Protection Act 2018.
b. If the Customer would like a copy of the information that First Aid Active holds about the Customer, or wants to update such information, the Customer should call (0121 514 8891) or email (email@example.com).
a. If the Customer has any complaint about any of the services which First Aid Active provides, the Customer should contact First Aid Active on the number in clause 16(b) above.
b. First Aid Active will try and resolve the complaint as soon as possible.
European Online Dispute Resolution platform
The European Commission has established a web-based platform to allow consumers to submit a contractual dispute arising from the purchase of goods and services. Further information about this mechanism for resolving disputes can be found at http://ec.europa.eu/consumers/odr/.
These terms and conditions and any order which the Customer places with First Aid Active to which these terms and conditions apply shall be governed by and construed in accordance with the laws of England and Wales.
Additional Terms In Relation To Covid-19
Transferring you to a new course date
If you are booked onto one of our courses that we have to cancel due to a government lockdown period, no problem! We will transfer you onto a new course at no cost to you.
Worried about course attendance due to illness or self-isolation?
During this period of uncertainty, we have ‘relaxed’ our cancellation terms. If you are advised by the government to self-isolate when your course is due to take place. We will transfer you onto our next available course. We understand our customers need to gain their first aid qualifications promptly and will do our best to find a course ASAP for you. If you are an organisation, you can choose to send another employee onto the course to take the place of the person needing to self-isolate.
Keep us in the loop
If you are unable to attend due to self-isolation, we need to know in writing. Drop us a quick email ASAP to: firstname.lastname@example.org to let us know and we will be here to help reschedule your course. If we don’t hear from you and you do not show to a course, unfortunately our terms still stand and the full course fee shall remain payable, and non-refundable.
Please stay safe and keep well.