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      FAQ’s

      Got a question? We’ve collated some of our most common questions below.

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      We’ve put our commonly asked questions into categories to make it easier to find what you’re looking for.

      Courses Questions

      Yes the course can be split into 3 individual days so for example one day a week over three weeks.

      Yes no problem, at First Aid Active we are here to help your business run as smoothly as possible and if that means arranging a trainer to come to you over the weekend then that’s what we will endeavour to do.

      We would recommend allocating a full working day for the emergency first aid at work however the course will be a minimum of 6 hours.

      We would recommend allocating a full three days for the first aid at work course, however the minimum training time will be 18 hours.

      The length of all courses can be found on the course information pages.

      It is important that candidates arrive in good time for the start of the course, as they will not be able to join the course if they are late. All sessions must be attended to achieve the qualification. Loose fitting clothing should be worn, as our courses involve practical activities and we want candidates to feel comfortable. It is important to remember that the duties of a first aider can be physically demanding, so candidates must be free from any condition that will affect their participation in the course and their capability to carry out the duties of a First Aider.

      Qualification Questions

      First aid at work and emergency first aid at work certificates are valid for three years, however annual refresher courses are recommended.

      If your certificate has been lost, damaged or kept by your previous employer please contact us on 0121 514 8891 or email us with your request (info@firstaidactive.co.uk)

      Yes, our Emergency First Aid at Work and First Aid at Work courses are HSE compliant. This means that after passing either one of those courses you will be officially a qualified First Aider.

      There is no formal assessment at the end of the course as candidates are assessed continually throughout. This ensures that they have a thorough understanding of both the practical and theoretical aspects covered by the course.

      Certificates will be sent via email and post, so that all candidates will have both a physical copy and a PDF e-copy.

      General Questions

      The findings of your first aid needs assessment will help you decide how many first aiders are required. There are no hard and fast rules on exact numbers and you will need to take into account all the relevant circumstances of your particular workplace.

      Some useful things to consider when deciding on the number of delegates to train are :-

      The HSE guidelines on leave and absence state it is essential that provision is made at all times at work. Employers need to ensure adequate provision for annual leave and other planned absences of their first aid personnel. Employers should also consider what cover is needed for unplanned and exceptional absences such as sick leave or special leave, due to bereavement.

      All first aid training certificates are issued to the individual, so at First Aid Active we would recommend that you train as many staff as you can spare on the day of the training. In our opinion, not only will your premises be a safer place to work, it will help the company future proof it's requirements over the next three years should any of your first aiders leave or be absent, planned or otherwise, from the company.

      You can view the full guidelines on the health and safety executive website

      According to the HSE website, the HSE may prosecute in cases where there is a significant risk, a disregard for established standards or persistent poor compliance with the law. More information can be found in 'HSE's Enforcement Policy Statement'.

      The Health and Safety (First Aid) Regulations 1981 require employers to provide adequate and appropriate equipment, facilities and personnel to ensure their employees receive immediate attention if they are injured or taken ill at work. These Regulations apply to all workplaces including those with less than five employees and to the self-employed. Detailed information can be found in First aid at work. The Health and Safety (First Aid) Regulations 1981. Approved Code of Practice and guidance.


      What is ‘adequate and appropriate’ will depend on the circumstances in the workplace. This includes whether trained first aiders are needed, what should be included in a first aid box and if a first aid room is required. Employers should carry out an assessment of first aid needs to determine what to provide.

      The Regulations do not place a legal duty on employers to make first aid provision for non-employees such as the public or children in schools. However, HSE strongly recommends that non-employees are included in an assessment of first aid needs and that provision is made for them.

      The space must be clean and tidy with enough space for the number of delegates booked, to sit comfortably along with space for the trainer and the training equipment. Usually the trainer needs a space the size of a normal desk for their equipment.

      We have various locations throughout the West Midlands and Warwickshire where we deliver our courses. For more information please give us a call and we will try our best to meet your needs.

      Payment Options

      You can either make a booking via phone or email. Payment can be taken on this website and confirmation details, along with a receipt will be emailed to you.

      We provide all training equipment, it is thoroughly cleaned and disinfected in line with Covid-19 guidelines to ensure the safety of all candidates.

      There is a maximum of 12 candidates for each course.

      Cancellations by Organisations

      If an Organisation cancels a Group Course on giving less than 10 working days’ notice of cancellation before the Group Course start date, the Organisation shall pay the full course fee for the cancelled Group Course.

      If an Organisation cancels bookings for Individuals on a Scheduled Course on giving less than 10 working days’ notice of cancellation before the Scheduled Course start date, the Organisation shall pay the full course fees.

      Cancellations by an Individual

      An individual may cancel the booking of a place on a scheduled course within 10 working days of making the booking, starting on the day after the day on which the place on the scheduled course was booked and any time up to 10 working days before the course start date.

      If an individual cancels a booking of a place on a scheduled course more than 14 calendar days after making the booking and the scheduled course is within 14 days of the date of cancellation, First Aid Active will not refund the fee.

      If an Organisation books places for Individuals on a scheduled course it may transfer one or more individuals from one scheduled course to another scheduled course, once, without incurring a charge, provided that First Aid Active receives this request to transfer at least 7 working days before the initial scheduled course start date.

      If an Organisation requests the transfer of individuals from one scheduled course to another scheduled course fewer than 10 working days before the start of the initial scheduled course the Organisation must pay for both courses, unless the Individual is ill and the Organisation submits a medical certificate to First Aid Active in respect of the ill Individual.

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